Getting started

  • How does it work?
    At Simply Calicious, we've made it easy for you to enjoy delicious, fresh meals without any fuss. Here's how it works:
    • Place Your Order: Browse our menu and select the meals you want to order. Once you've made your selections, simply place your order and you'll receive a confirmation email.
    • Meal Customisation: You can customise your meals to suit your preferences until Friday 10 PM. This is our cut-off time for meal customisations.
    • Meal Preparation: Our chefs prepare your meals during the following week, using fresh ingredients and our signature recipes.
    • Delivery: Your meals are delivered straight to your door, 7 days after the Friday cut-off. We deliver on Friday to Monday each week depending on your area.
    • Subscription Billing: If you're on a subscription, you'll be automatically charged on Wednesday of the following week after you place your order.
    That's it! With Simply Calicious, you can enjoy fresh, healthy meals without any hassle.
  • How do I update my account details?
    If you need to change any personal details on your Simply Calicious account, please contact us directly by email. Send your update requests to info@simplycalicious.com.au, and we'll assist you promptly.
  • What if I need support?
    If you need support for anything related to your Simply Calicious experience, we're here to help! Contact us at info@simplycalicious.com.au and our friendly customer support team will assist you with any questions or concerns you have.
  • When is the order cutoff?
    At Simply Calicious, we want to ensure that you have plenty of time to customise and order your meals for the upcoming week. That's why our order cutoff time is Friday at 10 PM. This means that any customisations or orders must be placed before this deadline in order to be included in the week after’s delivery. It's important to note that once an order has been finalised, we cannot modify, cancel or refund it. Therefore, if you need to make any adjustments to your order or have any inquiries, please contact us at info@simplycalicious.com.au before the order cutoff time on Friday.


  • Do you cater for my dietary requirement?
    At Simply Calicious, we understand the importance of catering to different dietary needs, and we strive to provide a variety of meal options to meet those needs. Here are the current options we have available for specific dietary requirements
  • Gluten-Free Meals
    We offer meals on our weekly menu that do not contain wheat, rye, barley, or oats, labelled under the 'No Bread or Pasta' preference. However, our current selection is limited and might not provide an enjoyable plan for everyone. While these meals are suitable for customers with dietary restrictions or those looking to reduce their gluten intake, we cannot guarantee that they are completely gluten-free due to the risk of cross-contamination in grain farming and production facilities.
  • Paleo, Vegan, and Keto Meals
    At this time, we do not have specific meal plans available for customers following paleo, vegan, or keto diets. However, our customers can select meals each week that align with their dietary needs. We also find that with a little tweaking, our meals can be enjoyed by customers following these diets.
  • Halal Meals
    Some of our meat suppliers are certified Halal, while others are not. Unfortunately, we cannot guarantee a meal plan that is suitable for those following a Halal diet at this time.
  • Vegetarian Meals
    Currently, we do not have a vegetarian menu. However, we are working on providing vegetarian options in the near future.
    Please keep an eye on our menu, or if you would like to be notified when we have more options available, please email us at info@simplycalicious.com.au.
  • Where can I find a list of allergens
    You can find any allergen information for our ingredients (including our unique spices and blends) on each meal page.
    We cannot guarantee our products are completely free from any allergen such as milk, nuts, eggs, sesame seeds, fish, crustaceans, soy or sulphites.


  • What is Simply Calicious?
    We understand that life can get busy and it can be difficult to find the time and energy to prepare healthy meals. That's why we're here to take the hassle out of meal planning and cooking. We offer fresh, delicious, and nutritious meals that are tailored to your specific goals and dietary requirements. Our meals are designed to help you fuel your body and feel your best.
    We work closely with fitness providers, who are experts in the field, to ensure that our meals are aligned with your fitness goals and nutritional needs. Our professional chefs prepare each meal in a state-of-the-art kitchen, using only the freshest and highest-quality ingredients. Best of all, our meals are offered at a reasonable cost, so you can enjoy healthy, delicious meals without breaking the bank.
  • Are all ingredients sourced from Australia?
    We take pride in using only the highest quality ingredients in our meals. To ensure this, all of our ingredients are sourced from local Australian suppliers. Our chefs personally hand-select fresh ingredients from the Flemington Market each week, ensuring that we always have the freshest produce available. We believe that using local suppliers not only guarantees the quality of our meals but also supports our local community. So, rest assured that when you order from Simply Calicious, you are not only getting delicious and healthy meals but also supporting local businesses.
  • How can I give feedback on the meals?
    We always welcome feedback from our customers at Simply Calicious. Your feedback helps us to continue improving our meals and services. If you have any comments, suggestions, or concerns about your experience with our meals, please do not hesitate to contact us at info@simplycalicious.com.au.


  • How do I pay?
    Paying for your Simply Calicious meals is easy and convenient. When you place an order on our website, you will be directed to our checkout page. Here, you can enter your payment details and select your preferred payment method. We accept most major credit cards, including Visa, Mastercard, and American Express. Once your payment has been processed, you will receive a confirmation email with your order details.
  • I got charged twice but haven’t received my first meal
    The chefs start preparing your meals the week after we receive your order and first payment. Meals are then delivered 7 days after the Friday cutoff. If you have been charged twice, it may mean that your second payment was for the following week's meals. If it has been more than 8 days since the Friday cutoff and you still haven't received your meals, please contact us at info@simplycalicious.com.au with your order details and we will investigate the issue for you.
  • Are my payment details secure?
    We take your privacy and security seriously, so rest assured that all transactions are processed securely through our payment gateway. If you have any questions or concerns about the payment process, please feel free to contact us at info@simplycalicious.com.au and we will be happy to assist you.
  • I need a refund, how can I request it?
    If you need a refund, please contact us at info@simplycalicious.com.au and let us know the reason for your request. We strive to provide the best possible service and will do our best to resolve any issues promptly.
  • How long do refunds and credits take to process?
    When a request for a refund has been approved, it is instantaneous on our end. You would receive a confirmation email to let you know it's been processed. The money may take a few days depending on your bank to show up in your account. Credits will be applied to your account immediately and can be used towards your next order.


  • Do you have a delivery fee?
    Yes, we do have a delivery fee, which includes the cost of our refrigerator service to keep your meals fresh while in transit. The fee varies depending on your delivery location. You can check the delivery fee for your area by entering your postcode on our website during the checkout process.
  • What areas do you deliver to?
    We currently service NSW, VIC and QLD - Not all postcodes in these states yet so please check our postcode checker before ordering.
  • Do I have to be at home or at work when my order arrives?
    No, you don't. All deliveries come in a cool sealed box with ice packs so that your meals stay cool if you are not there to accept the delivery. Meals can stay in outside temperatures for up to 6 hours after delivery. So we ask that you ensure you make arrangements for the boxes to be taken inside and placed in your fridge within this timeframe.
  • My box hasn’t arrived. What can I do?
    If you have not received your meals box yet, please contact us at info@simplycalicious.com.au with your order details and we will investigate the issue for you. It's possible that there may have been a delay or issue with the delivery. We will work with our delivery partners to track down your order and provide an update on its status as soon as possible.
  • What’s the delivery timeframe?
    Our delivery timeframe varies depending on your location. Please check our delivery information page for accurate delivery times in your area. If you have any further questions or concerns, please don't hesitate to contact us at info@simplycalicious.com.au.
  • Will I be notified of the delivery?
    Yes, you will receive a text message from our courier 24 hours before the delivery is scheduled to arrive. The text will include a tracking link so you can monitor the progress of your delivery.
  • What happens if I receive the incorrect order or items?
    Contact us at info@simplycalicious.com.au and we will rectify the situation for you.
  • What if I live in a gated complex or high-rise building?
    You will need to provide delivery instructions at the checkout for our delivery to follow or they will delivery your order in the safest place possible.

Calorie Intake

  • How do I know what Target Daily Calorie Intake I need?
    The best way to ensure you have the most accurate information is to find a calorie intake quiz online. This will help you determine your specific dietary needs based on your personal health and fitness goals.

Manage My Account

  • How do I cancel my subscription?
    Contact us at info@simplycalicious.com.au and our friendly customer support team will be able to help you.
  • How do I reactivate my subscription?
    Contact us at info@simplycalicious.com.au and our friendly customer support team will be able to help you.
  • How do I update my payment method?
    Contact us at info@simplycalicious.com.au and our friendly customer support team will be able to help you.
  • I chose the wrong calorie intake box, how can I change it?
    Contact us at info@simplycalicious.com.au and our friendly customer support team will be able to help you.


  • Can I freeze my meals?
    Yes, you can. While we recommend consuming our meals fresh, you can freeze our meals for up to 1 month in the freezer.
  • How do I customise meals?
    To customise your meals, simply log in to your account and go to your profile settings. Under the customisation tab, you can select your meals for the upcoming week. Please note that the cutoff for customisation or ordering is on Friday at 10 PM. If you have any issues or questions regarding customising your meals, please don't hesitate to contact us at info@simplycalicious.com.au.
  • What sizes are your meals?
    We offer three different sizes for our meals. Our small size is 350 calories, our medium size is 450 calories, and our large size is 650 calories. You can choose the size that fits your dietary needs and goals.
  • Which meal is for which day?
    You can find the meal plan for each day on your account. Simply log in and select the week, then view the meals from the drop-down menu. Alternatively, you can enjoy the meals in any order you prefer! Just be mindful of the meal sizes if you are following a specific meal plan with varying portion sizes.
  • Can I select more than 1 of the same meal?
    Absolutely! You can select multiple servings of the same meal if that's what you prefer. Just select the meal and indicate the number of servings you want for that particular meal. This is a great option if you have a favourite dish that you want to have multiple times throughout the week.

Gift Cards

  • My voucher isn't working
    If you're experiencing issues with your voucher, please contact us at info@simplycalicious.com.au and we'll investigate the problem for you. and we'll investigate the problem for you. It's possible that the voucher may have expired, or there may be some other technical issue preventing it from being applied to your order. We'll do our best to resolve the issue as quickly as possible and ensure that you receive the discount you're entitled to.
  • Has my voucher been applied?
    If a voucher has been applied, it will be reflected in the total amount paid. If you have any concerns or questions, please don't hesitate to contact us at info@simplycalicious.com.au. .
  • How do I redeem my voucher?
    To redeem your voucher, add the voucher code during checkout. The amount deducted will be displayed once the code is applied. If you have any concerns or questions, please don't hesitate to contact us at info@simplycalicious.com.au. .